Birmingham Ala. - September 11, 2008 – For the third consecutive year, Bright House Networks (BHN) ranks highest in customer satisfaction among U.S. telephone service providers in the South according to the J.D. Power and Associates 2008 Residential Regional Telephone Customer Satisfaction Study SM released on September. 10, 2008. BHN provides Digital Phone service which approaches 700,000 customers by year end 2008. According to the study, BHN customer satisfaction scores in the South Region were highest for 7 of the 8 factors that comprise Customer Service.
"Bright House Networks is proud to have the highest overall index score in the South. Being recognized for a third time by J.D. Power and Associates confirms our “proven” track record as we continue to be the fastest growing Digital Phone/cable provider in the country. We are truly honored to receive this notice and thank our great employees for their commitment to outstanding customer service,” Executive Vice President, Cable Operations Kevin Hyman said.
"To be ranked highest by J.D. Power and Associates for a third consecutive year for overall customer satisfaction is quite an honor,” said Karen Broach, president of Bright House Networks Birmingham Division. “This kind of recognition supports our commitment to great customer service. “We are so pleased with the results of the study and more importantly, that our efforts are recognized by our customers. Our customer service centers are local and our Customer Service Representatives are available 24 hours per day, seven days per week, including holidays.”
BHN highest ranking performance in the Residential Regional Telephone Customer Satisfaction Study was a result of highest scores in customer service, billing, performance, and, reliability, cost of service, and offerings and promotions.
J.D. Power and Associates reported that the 2008 study marks the second consecutive year that cable television providers have dominated the highest-ranking positions across all regions examined in the study. The study finds that overall satisfaction is higher among customers who bundle two or more services with one provider, compared with customers subscribing to phone service alone. Satisfaction among “ double-play and triple-play customers”—those subscribing to some combination of telephone, cable and Internet service—is 25 index points higher than among those customers subscribing to just phone service.
The 2008 Residential Telephone Customer Satisfaction Study is based on responses collected in July 2008 from more than 13,600 customers nationwide who receive their local and long distance telephone service from one provider.
About Bright House Networks
Bright House Networks is the nation’s 6th largest multiple cable system operator (MSO) with 2.4 million customers in several large markets including Bakersfield, California; Birmingham, Alabama; Detroit, Michigan; Indianapolis, Indiana; Orlando, Florida (Central Florida Division) and Tampa Bay, Florida along with several other smaller systems in Alabama and the Florida Panhandle. The high-growth Tampa/Central Florida markets are contiguous and form one of the country’s largest cable clusters. BHN’s corporate locations are in Syracuse, New York and Orlando, Florida.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on boat ratings, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
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